18 June, 2011

7:44 PM

Customer Care Officer In CONVERGYS India Services Pvt Ltd



Published by Ankush for jobs-in-2011.blogspot.com
Experience                 :           0 – 5 Years
Job Title                     :           Customer Care Officer
Location                      :           Gurgaon
Education                    :           UG – Graduate – Any Specialization
Salary                         :           Rupees 1,50,000 – 2,50,000
Company                    :           CONVERGYS India Services Pvt Ltd
No Of Openings         :           110


Job Description:

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file.

Desired Profile:

Graduates with good communication skills.
Undergraduate with 1 year International Bpo Experience.
Willing to work in rotational shifts.
Outstation candidates/Ghaziabad residing candidates who can relocate can send their resumes
(Inbound voice/semitech/Technical proccess available.
Five days working
Free AC Cabs)

Company Profile:

Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia.

Walkin Date: Directly

Venue:

Convergys India Service,
4th Floor,
Vipul Agora Next to Sahara Mall ,
Sec 28 Chakarpur, MG Road, Gurgoan

Telephone: 18001202000
Email ID: priyanka.zutshi@convergys.com

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